Reference

Terms & Conditions That Protect Your Play

When you open an account with us, these Terms & Conditions set out how you use centralqq, what we expect from you, and what happens when you deposit…

Account Eligibility RulesDeposit & Withdrawal TermsAccount Security & Data
centralqq Terms & Conditions That Protect Your Play
GET HELP WITH YOUR TERMS

How to Reach Us About Policy Questions

We're here to explain how our terms apply to your account. Reach out anytime through live chat, email or phone—all channels are staffed daily to help…

Live Chat Open the chat widget on any page inside centralqq or from the lobby.
Email Support Send questions to [email protected]. Include your account number and a clear description of your…
In-Lobby Help Tap the question mark or Help menu inside the centralqq lobby on desktop or…
HOW WE PROTECT YOU

Data Handling, Security and Your Rights

Our terms spell out exactly how we collect, store and use your account data. We encrypt your login and payment details end-to-end, verify your identity before processing withdrawals…

Data Encryption

Your login credentials, deposit history and DANA, OVO, GoPay and QRIS payment details are encrypted using industry-standard protocols.

Identity Verification

Before your first withdrawal, we ask for a copy of your ID and proof of your deposit source.

Data Retention

We keep your account data for seven years after closure to satisfy anti-money-laundering rules.

Cookie Policy

Our terms disclose how we use cookies for login persistence, game history, and fraud detection.

Your Rights

You can ask for a full copy of your data, correct any inaccuracies, or request we stop using your information…

Account Disputes

If you dispute a charge or a withdrawal outcome, our terms require us to investigate within 14 days and respond…

Your Top Terms & Conditions Asks

Players often ask the same questions about our Terms & Conditions. Here are the ones we hear most, answered clearly so you know how they affect your account.

If you violate our terms—such as creating duplicate accounts, using false identity, or accessing the platform via a third party—we may pause or close your account immediately. We'll send you notice via email and give you 48 hours to respond through support. Your balance will be held pending review; if the breach is confirmed, we may forfeit unused funds depending on the severity.

Yes. Your deposit balance is yours to withdraw anytime through DANA, OVO, GoPay or QRIS. We ask for identity verification on your first withdrawal to comply with local law. Withdrawals typically clear within 24 hours; QRIS transfers are usually instant. Any live-table or slot winnings are added to your balance immediately and withdrawable at the same speed.

We retain your account data—login history, deposits, play records and identity documents—for seven years after your account closes. This complies with Indonesia's financial and anti-money-laundering requirements. After that period, you can request full deletion of your personal information via email to [email protected].

You can close your account anytime by emailing [email protected]. If you have an outstanding balance, we'll process a final withdrawal to your registered payment method. Closed accounts remain inactive but are not deleted; we keep your record for seven years per our data retention policy.

Yes. You must be of legal age where you live, depends on local law. You cannot use false identity, and you must be a natural person (not a business or bot). Duplicate accounts are prohibited. If we discover you've tried to open multiple accounts, all of them will be closed and balances held pending investigation.

Our terms confirm that DANA, OVO, GoPay and QRIS are your deposit and withdrawal options. Deposits are instant; withdrawals clear within 24 hours. We do not charge fees on transfers via these methods. Deposits and withdrawals are subject to verification checks to prevent fraud and money laundering.

We can update our Terms & Conditions with 30 days' notice via email. Changes to payment methods, withdrawal timing, or account security rules will be posted on this page and on your account dashboard. If you disagree with an update, you can close your account within the 30-day notice period without penalty.