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Our Privacy Policy Protects Your Account

When you open an account at centralqq and deposit via DANA, OVO, GoPay or QRIS, your personal information and payment details are encrypted and stored securely.

Data encrypted end-to-endLocal payment securityYour access, anytimeClear retention rules
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centralqq Our Privacy Policy Protects Your Account
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How to Contact Us About Your Privacy

If you have questions about how we handle your data, want to request access to your stored information, or need to update your account details, reach…

Email Support Send your privacy inquiry to [email protected].
Live Chat Open a chat from the account menu to speak with our team during lobby…
Account Settings Log in and navigate to Settings > Privacy & Data to view your stored…
DATA SECURITY INSIDE

How We Keep Your Privacy Safe Every Day

Your account security is built into every transaction. We use industry-standard SSL encryption for all lobby and payment pages, verify withdrawals against stored identity data, and monitor account…

Encryption & Storage

All data in transit and at rest uses TLS 1.3 encryption.

Withdrawal Verification

Before we release funds to your DANA, OVO, GoPay or QRIS account, we verify your identity against registered data.

Access Logging

Every login, deposit and withdrawal is logged with timestamp and IP address.

Session Security

Your lobby session expires after 30 minutes of inactivity.

Data Retention

Account information is kept for the life of your account.

Your Preferences

Manage your contact settings, marketing consent, and data-sharing choices in your account preferences.

Frequently Asked Questions About Your Data

Your privacy questions matter. Below are the most common ones we hear from players in Indonesia and how we handle them — from data access and deletion to payment security and third-party sharing.

Yes. Log in to your account, go to Settings > Privacy & Data, and select 'Download My Data'. We'll prepare a file with all stored information — name, contact details, transaction history, device logs — and email it to you within three business days.

Personal account details are anonymised within 30 days of closure. Transaction records for DANA, OVO, GoPay and QRIS deposits are archived for seven years to meet Indonesian financial reporting rules, then permanently deleted. Depends on local law.

We share only the minimum necessary with payment processors (DANA, OVO, GoPay, QRIS) to complete your deposit or withdrawal, and with anti-fraud services to protect your account. We do not sell or lease your personal information to marketers or other operators.

Contact [email protected] with proof of identity — a photo of your ID and a recent bank statement. Our team will verify your ownership and update your registered phone number or email within 24 hours, then resend your recovery codes.

No. Payment details are tokenised by the payment provider — we receive only a token reference, not the actual account or card number. Tokens are stored in an isolated, encrypted vault separate from the lobby platform.

Partial deletion depends on local law and our retention obligations. You can request anonymisation of contact details while keeping transaction history for withdrawal audit. Email [email protected] with your account username and we'll advise on what can be removed immediately.

Log in to Settings > Communication Preferences and uncheck 'Marketing Offers' and 'Promotional SMS'. Changes apply within the hour. You can also click the unsubscribe link in any email from us and we'll remove you from all lists within 24 hours.

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