Your Account, Data & Rights — Answered
We collect your full name, date of birth, email, phone number, home address and payment details. This information is used to verify your identity, process deposits and withdrawals, and comply with Indonesian financial regulations. We never sell or share this data with marketers or third-party advertisers.
We retain your account records for 12 months after closure. This period allows us to resolve any outstanding withdrawals, chargebacks or disputes and to meet legal requirements. After 12 months, personal data is securely deleted, except transaction records required by law.
Every deposit is logged to your account immediately and linked to your verified identity. If a deposit is disputed, we compare the transaction record to your account activity. Withdrawals are matched to your original deposit method as a fraud safeguard. Report any unauthorized transactions to support within 48 hours and we'll investigate.
Yes. Contact support by email or live chat and request a data export or account closure. We'll send your data within 14 days, where local law permits. Account closure is permanent — you'll lose access to your balance and play history, so confirm before requesting.
Withdrawals are sent to the payment method you used to deposit — DANA, OVO, GoPay or QRIS. Processing times are instant to 2 hours depending on your bank. We verify your identity before each withdrawal to prevent fraud. Check your account transaction history to track the status of any pending withdrawal.
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Contact support immediately by live chat or email with your account ID and transaction ID. We investigate all disputes within 48 hours and will review your account records, the transaction log and any evidence you provide. We'll respond with a resolution or next steps by email within 5 business days.
